Refund policy
We want you to be completely satisfied with your purchase. If a product does not meet your expectations, you may return it within the statutory period. Below you will find all conditions and steps.
1. Right of Withdrawal
- You have the right to cancel your order up to 14 days after receipt without giving any reason.
- After cancellation, you have another 14 days to return the product.
- You will receive a full refund, including any standard shipping costs, within 14 days after registering your return, provided we have received the product in good condition.
2. Conditions
- The product must be returned in its original condition and packaging, as far as reasonably possible.
- Products made to order or personalized (such as specifically customized parts) are excluded from the right of withdrawal.
- Opened or mounted products can only be returned if they are demonstrably defective or incomplete upon delivery.
3. Return Costs
- Return shipping costs are at your own expense, unless the return is due to an error on our part (e.g., an incorrect or defective product).
- We recommend sending the package with tracking or insurance.
4. Exceptions
The right of withdrawal does not apply to:
- Products that cannot be returned for hygiene or safety reasons once the seal has been broken.
- Custom-made products or items ordered specifically for you.
5. How to Return a Product
- Register your return by sending an email to [customer service email address] with your order number and reason for return.
- You will receive return instructions and the return address from us.
- Pack the product carefully and include the packing slip or order confirmation.
- Send the package back using a shipping method of your choice.
6. Warranty & Defects
Did you receive a defective or incorrect product? Contact us within 7 days of receipt at customer-service@jekillandhyde.com. We will arrange repair, replacement, or a refund at no cost to you.
